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Frequently asked questions
Are the prints ready to frame?
Yes, there are several options:1) You can order just the print and mount and frame it yourself. Sometimes you will see "Just the Print - Borderless" which means there is not a mat or other border around the paper.
2) You can order the print with a Gatorfoam backing to make framing easier. With the proportional white border, the prints look nice with our without additional matting. We print on paper sizes that match readily available frames, so that custom framing isn’t necessary unless you want it.
3) If you choose the option of a Gatorfoam with mounting blocks no frame is needed! Your print will arrive ready to hang. There are two Gatorfoam blocks mounted to the back to hang the print and make it float ½” off the wall. Simple, modern, easy.
4.) Acrylic, Canvas, Metal and Wood prints arrive ready to hang!
WHY DOESN'T MY PRINT LOOK LIKE THE WEBSITE?
Your print won't look exactly the same as what you see on Instagram or our website. A backlit screen is much brighter than ambient light reflecting off of a paper print. This is why museums and art galleries have multiple lights pointing at photographs.I CAN'T FIND MY FAVORITE PING'S IMAGE, OR I WANT IT IN A SPECIAL SIZE, CAN I STILL ORDER A PRINT?
Yes! Please don't hesitate to send us an email at info@bewaterimgaing.com, we are happy to arrange custom orders.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Due to the pandemic, printing takes longer than it used to. Your Lustre paper prints will ship in approximately 1-3 days (4-9 during the holidays), depending on mounting. Acrylic prints take up to 8 days to produce (10 during the holidays). We appreciate your patience during these trying times.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES?
We strive to provide you with a very clear picture of what you will be getting, with the ability to zoom into images, and features like Wall Preview, and even Live Preview AR throughout this store website. So we have to insist that sales are final. Exceptions are made of course for any damage during shipping. Please just contact the studio at info@bewaterimaging.com, and we will make arrangements for you to return the print for a replacement.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
Please sign up for the newsletter to receive monthly updates on new work, stories from the field, and the latest additions to the gallery. Click here to sign-up and receive a coupon for savings on your first paper print!
